Frostborn: Action RPG

Refund Policy In the realm of Frostborn: Action RPG, where warriors rise, alliances are forged, and survival is earned through skill and grit, we are dedicated to delivering a fair and immersive gaming experience. To ensure clarity and transparency, this Refund Policy outlines the rules and conditions under which refund requests may be reviewed and processed. 1. Nature of In-Game Purchases All purchases made within Frostborn, including but not limited to in-game currency, gear packs, cosmetic items, seasonal passes, and exclusive event content, are categorized as digital goods. These items are delivered instantly and directly linked to the player's account, making them non-refundable by default. 2. Exceptional Refund Scenarios While most transactions are final, there are rare and specific situations where a refund may be considered: Transaction Errors: A technical malfunction results in a failed or incomplete delivery of the purchased content. Duplicate Payments: The same item is purchased multiple times unintentionally within a short time frame. Unauthorized Charges: The payment was made without the consent of the account holder and the claim is verifiable. Missing Items: The system confirms payment, but the item does not appear in the game inventory and support cannot resolve it. Each request will be carefully reviewed to determine its eligibility based on our internal systems and purchase records. 3. Refund Request Process Players who believe they qualify for a refund must submit a detailed request that includes the following: In-game username or player ID Description of the item or package in question Explanation of the issue Proof of transaction (e.g., screenshot or receipt) Incomplete or unverifiable requests may result in denial. 4. Non-Refundable Situations Refunds will not be provided under the following circumstances: Dissatisfaction with the outcome of a loot box, chest, or randomized reward Regret after making a successful purchase Misclicks or accidental confirmation of purchase Use of any part of the purchased content before requesting a refund Game difficulty or performance concerns Device incompatibility or connection issues unrelated to game servers We strongly encourage all players to confirm their selections before completing a transaction. 5. Third-Party Store Purchases If a transaction was completed through an external platform such as a mobile app marketplace, refund requests must be submitted directly through that platform. These platforms operate under their own terms and are solely responsible for their refund decisions. 6. Fraud Prevention and Policy Misuse To maintain a fair experience for all players, refund abuse will not be tolerated. Repeated, false, or manipulative refund claims may result in penalties including temporary account restrictions, removal of refunded items, or permanent bans. 7. Final Review All refund decisions are made on a case-by-case basis. The decision reached by our internal team is final and not subject to appeal. We aim to apply our policies with fairness while protecting the integrity of the game environment.